My email program, which touts itself as the best in the world, promises effective spam filtering, easy-to-organize mailing lists and hassle-free access from anywhere. It does all of that. And, like all other email programs, it randomly throws real email into the spam file.

It’s like hiring a moving company to get your furniture across town and finding out six months later that the box with your wedding pictures didn’t make the trip because the van driver threw it out on a whim. “Sorry. Who knew you’d want something like that?”